Frequently Asked Questions (FAQ)

University Heights High School School Seal

Where do I pick up the uniform I ordered?

Once you receive an email that states your order is ready for pickup, you can pick up your order on one of the available pickup dates. Unless explicitly stated, all pickups will take place at the red trailers on the school property. The entrance to the trailers is located on side of the school building at Rae Street. Please have your order number ready when picking up.

Where is my order number?

Your order number is located in the order confirmation email sent immediately after you completed your online order. It will be labeled “Order #“. Please check the email you provided when you completed the checked out process.

I didn’t get an email to pick up my items. What do I do?

  • If it has been two (2) business days since you ordered the items through this site, we are probably still fulfilling the orders. You will be sent an email once fulfillment is complete.
  • If it has been more than two (2) business days, please check your inbox of the email address you provided when ordering . If you still can’t find it in the inbox, please check your Junk Mail/Spam folders. Sometimes important emails end up in there.
  • If you still didn’t see it, please contacts us and provide your order number and we will resend the email to the address listed on the order.

How do I wash the uniform?

Just follow the washing directions on the clothing tag and you should have no problem. The school logo on the polo shirts will not get damaged as long as you follow the cleaning directions on the clothing tag.